STANDARD BANK, LATEST RECRUITMENT OFFER, MONDAY 26, DECEMBER 2011

JOB ID:7747
LOCATION: Nigeria
DIVISION: Business Support
POSITION CATEGORY: Corporate Social Investment
EMPLOYMENT TYPE: Full Time - Permanent
SHIFT: No
REGULATORY APPROVAL: Yes
POST CLOSING DATE: Jan 30, 2012
MAIN PURPOSE OF THE JOB
• Owns the client relationship with the bank

• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank’s products and services
• The main focus of the role sell the Bank’s product with a view to ensuring that the best solutions are given to the client in a value adding way.
KEY RESPONSIBILITIES
• Manages client portfolio and client relationship to maximize cross selling revenues and client profitability.
• Responsible for liaising with Credit Department, providing inputs during credit origination, evaluation and the execution of credit offers.
• Manages the overall credit facility granted to each Client which would include engaging with credit on all approvals and modifications of those facilities.
• Engage and ensure all relevant product houses provide input at the origination stage of all credit facilities.
• Responsible for the preparation of the motivation for the actual execution of allocation & re-allocation of approved credit lines and limits on clients’ facilities.
• Ensures that each credit portfolio meets and exceeds the targeted ROE (Return on equity) and ROA (Return on Assets).
• Timely delivery of offer letters to clients for execution and covenant monitoring.
• To handle all credit modifications with support from Business Manager
• Prospecting for new clients.
• Manages client budget across all products as approved and also ensuring organic growth through new transactions. 
• Liaising with product houses to facilitate new opportunities for both new and existing Clients.
• Manages and Monitors Client account utilization across asset classes and ensures risk management on all client accounts.
• Providing strategic and tactical planning on client’s account by preparation and updating of account plans.
• Responsible for providing information to all internal stakeholders as regards the position of clients within the industry based on client & market knowledge (Get acquainted with key socio-economic indicators within Nigeria & Globally).
• Responsible for managing client service team within the assigned sector in ensuring optimal products utilization, cross selling & effective service delivery according to the set targets.
• Review and analyse client’s financials as well as other relevant reports in order to fully understand the client’s business and needs.
•  Support the TB / TSE in the actualization of motivations for changes in pricing, deferrals and sign off on excesses on facilities.  
• Preparation of account plans to project client’s performance and position within the industry with a view to further drive business opportunities.
KEY PERFORMANCE MEASURES
• Meets financial targets
• Works within agreed turnaround time for all processes
• 100% Customer Retention
• 80% Customer Satisfaction (Customer satisfaction survey)
• Minimum Multirater Score
• Cross sell Ratio
• Asset Utilisation
• Actual number of new customers
KEY DIMENSIONS OF THE JOB
• High relationship management of the Clients
• Matrix relationship within the group
• Interface with all product houses
• Should create a wide sphere of influence within the organizations.
IMPORTANT RELATIONSHIPS
• Liaise with Credit for all credit facilities – Internal Relationship
• Liaise with all product houses – Internal Relationship
• Liaise with CIB Research team for sector research
• Required to demonstrate strong leadership, communication, negotiation and interpersonal skills
• Contact person with the relevant Management Team member of Client Organisations – External relationship
• Liaise with relevant regulators
• Liaise with relevant industry counterparts
REPORTS
Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly)
Preparation of monthly performance report with inputs from Business Mgt team. Routine monitoring of all arrangement, with client to optimize outcomes
PROBLEM SOLVING, PLANNING AND DECISION MAKING
• Strategic Advisor to the Client
• Make informed decisions on the appropriate solutions to Clients’ needs.
• Ability to escalate issues in a timely manner
• Should conduct root cause analysis as required.
PLANNING
• Weekly, monthly and Yearly

DECISION MAKING
• Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.
• Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources.
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