ETISALAT CURRENT JOBS, 24, OCTOBER 2012

JOB TITLE: ANALYST
LOCATION: Lagos,NG

JOB SUMMARY
Support the Manager-Customer Relationship & Resource Management (CRM) in planning, designing, implementing, improving and maintaining the companys CRM solutions

PRINCIPAL FUNCTIONS
Assist in requirements gathering for new functionalities on CRM applications
Implement patches, upgrades and configurations in the implementation of new functionalities
Provide administrative/ user support for the companys CRM solutions
Develop policies and procedures, as well as user guides, for deployed CRM solutions
Assist in gathering and analyzing end-user feedback for post-implementation review of deployed CRM systems and ensure timely and effective resolution of issues
Provide support in the resolution of related problems escalated by users via IT Service Desk
Attend team/ divisional/ departmental meetings as required.
Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-CRM
Perform other duties as assigned by the Manager-CRM

EDUCATIONAL REQUIREMENTS
First degree or equivalent in a numerate and/ or technology discipline, e.g Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting, Physics, etc
At least one certification in a core IT technology area, e.g Internet Protocols, Operating Systems, etc.

EXPERIENCE, SKILLS & COMPETENCIES
Between one (1) and two (2) years directly relevant post-NYSC work experience

CLICK HERE TO APPLY

DUE DATE: 12th November, 2012